During the listening phase of The CLASS System ™ , we need to assess the situation collaboratively. It is not just your responsibility to come up with the way forward, ideally you would do this with the other person.
No matter whether we do or don’t signpost the individual, we must then support them.
When to signpost:
If you think someone has been struggling with their mental health for a period of time and:
- They have not seen a medical professional about their mental health.
- They have seen a medical professional about their mental health, they are still struggling and aren’t accessing any treatment.
- They are experiencing suicidal thoughts or self-harming.
*where to signpost is in the upcoming ‘signpost’ section.
When not to signpost:
- They are managing their current mental health condition
- They are just having a tough day at the office
- Their problems are not having a significant impact on their daily life
- They are not showing any of the warning signs previously stated
