As stated previously, the most important aspect of making a connection with others is listening.
When listening, there are 2 key skills required:
- Non-verbal: If you’re on a video call, show positive body language when they are talking. Convey warmth and acceptance.
- Verbal: Facilitate the conversation, don’t lead it. Often when opening up, people just want someone that will listen to them.
Avoid:
- Leading the conversation
- Diagnosing them with a mental health problem
- Being judgemental
- Giving unsolicited advice
